Last updated: June 01, 2023
Thank you for shopping at prachisachdev.com. We strive to provide high-quality products and services to our valued customers. This Return Policy outlines the guidelines and procedures for returning items purchased from our website.
Return Eligibility:
We understand that situations may arise where you may need to return a product. However, please note that once a product is sold, it is not returnable. We do not accept returns or exchanges unless the product is defective or damaged upon arrival.
Defective or Damaged Products:
In the rare event that you receive a defective or damaged product, please contact our customer support team at [email protected] within 7 days of receiving the item. We will require you to provide detailed information and supporting evidence, such as photographs, to verify the issue.
Non-Returnable Items:
The following items are not eligible for return or exchange:
- Products that have been used, altered, or modified
- Digital downloads or any electronically delivered content
- Customized or personalized items
Return Process:
If you have received a defective or damaged product, please follow these steps to initiate the return process:
- Contact our customer support team within7 days of receiving the item.
- Provide relevant information, including your order number, product details and a description of the issue.
- Attach any supporting evidence, such as photographs, if applicable.
- Our customer support team will assess your request and provide further instructions for the return process if deemed eligible.
- If the return is approved, you will be provided with a return shipping address and any additional instructions.
- Please ensure that the product is securely packaged for return shipment, including all original packaging, accessories and documentation.
- You will be responsible for covering the return shipping costs unless stated otherwise by our customer support team.
- Once the returned item is received and inspected, we will notify you of the status and proceed with any applicable refund or replacement.
Refunds:
If your return is approved, we will initiate the refund process within 7 days of receiving the returned item. Refunds will be issued through the original payment method used for the purchase.
Contact Us:
If you have any questions or concerns regarding our return policy, please contact our customer support team at [email protected]. We are here to assist you and provide further clarification.
Please note that by making a purchase on prachisachdev.com, you acknowledge and agree to abide by the terms and conditions outlined in this Return Policy.
We reserve the right to modify or update this policy at any time, and any changes will be effective upon posting on our website.